Exchanges
Items are available for exchange or store credit only. Please contact De Danann before returning an item. Items that are returned without approval from De Danann will be denied. The customer is responsible for all additional shipping charges that result from the processing of any exchanged items including the cost of returning the item and the cost of having the exchanged item shipped back to the customer.
If you need to exchange a pair of De Danann brand dance shoes, then please contact us for further instructions and to obtain an RM number. We will gladly process exchanges for all of the De Danann brand Irish dance shoes as long as they are returned in the same condition as received with no damage or evidence of wear. No re-stocking fees will be assessed for the De Danann brand Irish dance shoes; however, the return will still be subject to an additional shipping fee for postage. The shipping fee for exchanges is a flat rate of $5.00 USD. The customer must contact De Danann within (7) business days after the shoes are received to obtain directions for exchanging the item; and the exchanged shoes must be received by De Danann within (14) days for domestic USA customers or within (30) days for international customers. It is recommended that the shoes are sent with a tracking number as De Danann will not be held responsible for items that are lost or damaged in the mail.
If the customer fails to include the return shipping fee with a proposed shoe exchange then the item will be processed as a return for in-store credit only and a restocking fee of 25% will be assessed. An attempt will be made to contact the customer to rectify the situation if the return shipping fee is not received, however, after (7) days if the funds have not been received then the aforementioned actions will be initiated. If the shoes arrive damaged then the customer will be assessed a restocking fee up to 50% and due to the level of damage any refund due to the customer as an in-store credit may be forfeited.
